What is a Wellness Plan?
Wellness Plans are a group of preventive medicine products and services offered to our clients at a discounted rate and billed monthly.
What is Preventive Medicine?
Preventive Medicine is products and services that will help prevent future disease, or allow for earlier treatment of existing or developing disease. For example: annual blood work, dental cleanings, etc.
Why are there different types of Wellness Plans?
Animals (much like humans) need different types of care at different ages. We offer:
- Kitten and Puppy Plans.
- Adult Cat and Dog Plans – both regular and platinum levels.
- Senior Cat and Dog Plans.
Why do you have a membership fee?
The membership fee is a one-time fee applied to all Wellness Plans at the initial contract signing to cover the initial costs associated with setting up the plan:
- Set-up of automatic withdrawal with the bank.
- Set-up of your program.
- Management of your account with us.
This is a one-time fee as long as the Wellness Plans are renewed each year. If a Wellness Plan is not renewed, a grace period of 60 days will be given. If, after that time, you wish to sign up for a Wellness Plan again, you will be required to pay the Membership fee again.
What do I have to pay when I sign up?
Total due at sign up will be your membership fee plus the first month’s payment. If you have paid full price for any products or services in the month you sign up, they will qualify for discounts! Please ask our knowledgeable staff if you think this applies to you.
What if I have multiple pets?
Each pet signs up for its OWN Wellness Plan (including membership fee)– in other words, pets cannot share wellness plans.
Here’s the fun part. If you have four or more pets we will waive ALL of their set up fees. But…
- Yes, they all have to be your pets. (your sister’s, cousin’s, daughter’s dogs do not get to be included!!!!)
- Yes, they all have to live with you.
- Yes, they have to be legally allowed to be living with you.
What happens if the worst happens…
We will do everything we can to ensure that this is as smooth as possible for you and your family…this is hard enough and you don’t need to be worrying about bill payments. We will calculate how many payments you have made and compare this to the amount of services and products you have received. You will receive either a cheque or invoice for the difference if any applies.