To our valued clients,
As new information continues to become available and as this situation changes, we’ve had to change our policies to reflect the government’s recommendations. While we continue to stay open for your pet’s needs, we’ve further strengthened our policies in order to keep our clients, staff, and community safe. The clinic is open. However, starting immediately our reception area has been closed. We are still able to see patients and to fill medication and food orders. We ask that when you arrive to pick up food or medication, you call us at (250)390-2391.
If you are arriving for an appointment, we ask you to call us at (250)616-4475. We are changing our business hours to Monday to Friday from 8:30 am to 5:00 pm. This will allow us to maintain staffing levels and increase our already in-depth cleaning protocols. We will continue to keep you informed of all alterations to our schedule as things rapidly change. We understand this new way of operating will be an adjustment for our clients.
It is important we all do our part to flatten the curve to prevent this outbreak from becoming critical. Our staff and clients are what make our team and we are here to support our whole team through this time.